Returns/Refund Policy

 How delightful that you chose us to buy K-Beauty products! For a feel-good shopping experience, it is important that you read the store policies carefully.

Complaint

In case of a complaint, Email us at service@koreabeautyplaza.com. We then look for a quick and good solution.

Return Eligible Items

1. Unopened and unused items can be returned within 14 days without giving reasons.
2. Items that arrived damaged or incorrectly.


The fastest way to receive the correct item after ordering a wrong item is to return the incorrectly ordered item and place a new order with the correct item.

Items NOT eligible for return or exchange

1. Items that have been used or whose packaging and/or seal has been broken.
2. Korea Beauty Plaza gift card
3. Purchases made in the clearance sale

Refund

If you paid with iDeal, credit card or PayPal, the amount paid will be refunded to your account within 7 days. If you have paid (partially) with a Korea Beauty Plaza gift card, you will receive this amount (partially) back in the form of a Korea Beauty Plaza gift card. The remaining amount will be refunded to your account within 7 days.

Gift cards

Gift cards, once issued, are non-refundable and cannot be exchanged for cash. Gift cards do not expire.

Prices

Prices are subject to change and no price adjustments can be made on previous orders.

We hope you enjoy shopping at Korea Beauty Plaza!